How COVID-19 Has Affected How the Insurance Industry

Since the COVID-19 pandemic, insurance companies have made significant adjustments to their policies to accommodate the shift to remote work for business owners and employees. Here are the main ways these changes have manifested:

1. Business Interruption Insurance:

• Coverage Adjustments: Many businesses that had to close their physical locations or reduce operations during the pandemic discovered that their business interruption insurance often didn’t cover pandemics. In response, some insurers have clarified or adjusted their terms, explicitly excluding or including pandemic-related disruptions.
• Remote Work Impact: The trend toward remote work has prompted some insurers to re-evaluate and re-calculate business interruption. If a business continues to operate remotely, the risk factors change (e.g., no foot traffic at physical locations). Insurance policies may have been revised to account for the reduced risk in these situations.

2. General Liability Insurance:

• Home Office Liability: As employees began working from home, concerns arose over whether businesses were still liable for incidents that happened at employees’ home offices (e.g., an employee injuring themselves while working). Some insurers extended liability coverage to home offices or added riders to address this change. However, businesses were often required to make adjustments or provide proof of home office conditions to maintain proper coverage.
• Telecommuting Risk: Insurers are now assessing the potential risks associated with employees working from home, particularly around cybersecurity, data breaches, and liability for accidents that occur outside of the traditional office setting.

3. Workers’ Compensation Insurance:

• Remote Work and Coverage: One major concern for insurers and employers is whether remote work changes the scope of workers’ compensation claims. If employees are working from home, it’s important to determine if incidents that occur at home (e.g., falls or injuries) are still covered. Many workers’ compensation insurers clarified that as long as employees are performing work-related tasks, injuries occurring at home may still be covered, but some insurers have asked businesses to report remote work arrangements or adjust their premiums.
• Telecommuting Guidelines: Some states and insurers introduced new guidelines or modified reporting requirements to ensure businesses met workers’ compensation obligations when employees worked remotely. Employers were often required to maintain records about the home office setup or specify if the employee’s job was suitable for remote work.

4. Cybersecurity and Data Protection:

• Increased Focus on Cyber Liability: With the shift to remote work, many employees accessed company data from less secure home networks, increasing the risk of cyberattacks. In response, insurance companies that offer cyber liability coverage began to update their policies, often increasing premiums or offering new coverage for risks associated with remote work.
• Security Measures for Home Offices: Insurers might now require companies to implement specific security measures (like VPNs or employee training on cybersecurity) to mitigate the risks posed by remote work. Some policies may only provide full coverage if a business takes certain precautions.

5. Property Insurance:

• Home Office Equipment: As employees moved to remote work, many companies needed to ensure that their property insurance covered office equipment used at home. Insurance companies adjusted their policies to clarify whether home office equipment (computers, office furniture, etc.) would be covered under standard business property policies or if a rider would be necessary.
• Equipment Coverage: Insurance policies have also had to address whether businesses were responsible for replacing office equipment employees used at home if it became damaged or stolen.

6. Premium Adjustments and Flexibility:

• Temporary Premium Adjustments: Some insurance providers temporarily reduced premiums or offered rebates during periods of reduced in-person operations (such as during lockdowns). The idea was that less physical business activity led to lower risks and therefore warranted lower premiums.
• Flexible Coverage Options: To better support businesses adjusting to remote work, insurers also began offering more flexible policy options. Some insurers allowed businesses to easily adjust coverage levels or made it easier to switch from traditional office-based policies to ones that cater more to remote or hybrid workforces.

7. Employment Practices Liability Insurance:

• Change in Claims: As businesses adapted to remote work, new employee-related claims emerged, such as discrimination, harassment, or wrongful termination in the context of remote working conditions. Some insurers adapted their EPLI policies to address theses changes, either expanding coverage for remote work issues or adjusting exclusions.

8. Health Insurance and Employment Benefits:

• Telemedicine and Virtual Health: With the increase in remote work, there was a surge in the use of telemedicine. Many insurance providers adjusted health plans to include or expand coverage for virtual healthcare services. Some companies now provide employees with a broader range of remote healthcare options to maintain well-being during times of isolation.
• Mental Health Coverage: The pandemic also led to heightened concerns over mental health, especially as employees dealt with stress of working from home. Many insurers enhanced mental health coverage and offered more flexible benefits, including virtual counseling.

Insurance companies have adapted to the rise of remote work by updating their policies to better address the evolving risks that come with it. Businesses have had to review their coverage options carefully to ensure their employees’ work-from-home situations are fully protected. Insurers have responded with tailored solutions that address the nuances of remote work, from liability to cybersecurity, while offering more flexibility in premiums and coverage adjustments.